Strategy and Design Services
We identify and meet with key stakeholders in your organization in this process. Our planning and design services bring solution expertise to design your Service platform.

  • Strategic Service Enablement
  • Business Service Alignment
  • Alignment with ITIL Best Practices
  • Service Management Road Maps
  • System Integrations
  • Strategy and Design Services
  • Implementation & Integration Services
  • Ongoing Administration & Maintenance Services
  • Continual Service Improvement Services

SERVICES WE OFFER

Call Today: 1-408-757-4600  or EMAIL SALES@PENGRINE.COM

To learn more about all that Pengrine can do for you, please contact us at your convenience. A member of our team will discuss your needs, and then discuss in plain language exactly how Pengrine can make things happen for you

Technology at Your Fingertips

TRANSFORM
CUSTOMER SERVICE, SALES PROCESS (CRM) and Internal IT Service support 

designing and implementing a solution
towards creating business value and meet business objectives

Ongoing Administration & Maintenance Services
We provide day to day support and maintenance services like adding users, groups, customizing forms, updating email notifications, creating reports etc. We also work with Freshworks in upgrading to latest version and resolve any issues with the platform or services.

Pengrine Services

Call to schedule a 30 minute consultation - 1-408-757-4600

Continual Service Improvement Services
Our Solution experts provide gap analysis the system design, modules and applications used and provide recommendations on service improvements to make sure they meet the original project objectives. We also identify any new project objectives or problems in the way the system, tool and processes are used and provide recommendations,  design ideas, configuration parameters to meet the business requirements and objectives.

Implementation & Integration Services
​Our consultants are trained and certified on Freshworks suite of products best practice implementation strategies and optimization techniques. We identify and implement key processes and modules to solve business problems and meet business service needs.

We integrate with your key systems towards.

  • Rapid Implementation
  • Integration with Active Directory /SSO systems