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Current Challenges in Customer Service Management for Organisations
We at Pengrine will help you overcome these Challenges with ServiceNow’s Customer Service Management suite implementation in your organisation.
Customer Service Management from ServiceNow helps you in Elevating your customer service from Request to Resolution. ServiceNow Customer Service Management helps increase customer satisfaction while reducing costs by connecting customer service with other departments to resolve complex issues end-to-end. You can monitor trends and customer's products and services to proactively fix problems. Drive action to instantly take care of common customer requests and improve customer and agent experiences.
ServiceNow Customer Service Management Features
Applications & Features
ServiceNow Customer Service Management is a Hub for interaction among all customer service stakeholders – employees, partners, customers, prospects, sales qualified and marketing qualified leads.
Benefits of ServiceNow CSM
The complexity of the ServiceNow Customer Service Management suite brings a levelled-up customer experience, that benefits all your stakeholders:
Reach out to us to learn more about the ServiceNow Customer Service Management and discuss licensing offer.